Education
San Jose State University - San Jose, CA
Duration: August 2018 - May 2022
Degree: BA in Psychology, Human Systems Integration Minor
Relavent Coursework: Intermediate Statistics, Human Factors, Human-Computer Interaction, Game Design, Computer Ethics, Human learning, Fundamentals of HR, Introduction to Python
Work/Volunteer Experience
Astreya Partners @ Google - Mountain View/San Jose, CA
Duration: May 2022 - March 2024
Role: Hardware Support Technician/Processing Lead
- Managed the Chromebook processing team consisting of 8 other individuals leading 80+ confidential projects tocompletion resulting in ChromeOS products being pushed to market quicker
- Assisted Google employees daily with inventory or technology related questions through an internal ticketing system or help desk window maintaining a near perfect satisfaction rating over the course of 6 months
- Optimized various job tasks using Google Sheets resulting in faster processes and less errors ensuring that service level objectives are completed in a timely and satisfactory manner
- Oversaw an inventory of 80,000+ ChromeOS devices allowing for easy retrieval and storage
- Created and updated help center articles allowing new teammates and management to understand team processes
UC Berkeley UX/UI Boot camp - Remote, CA
Duration: January 2023 - July 2023
Role: UX Researcher/Lead Prototyper
- Interviewed 30+ individuals to gain an understanding of user behaviors, pain points, and engagement strategies to build user-friendly products that would increase user engagement, ease-of-use, and enjoyment
- Prototyped 10+ low-fidelity and high-fidelity apps and websites in Figma
- Iterated on existing prototypes multiple times using data gathered from usability tests to improve the product flow, aesthetics, and usability increasing all success rate of the main flows to 100 percent
- Designed a website and logo for a nonprofit organization from the ground up to increase their online presence and engagement
Westmont High School - Campbell, CA
Duration: January 2020 - May 2022
Role: Track and Field Coach
- Identified current training needs of 60+ student-athletes to design daily practices to improve performance
- Managed equipment inventory to maintain an optimal practice environment
- Supervised multiple events during track and field meets that often involve over 30 athletes and 4 volunteers improvingthe flow of the meet by training volunteers on running different events
- Trained two student athletes to compete in the CSS Finals in Discus and Shotput
